Privacy Policy
Last Updated: January 29, 2025

1. Introduction

This Privacy Policy describes how Disctrac ("we," "our," or "us") collects, uses, and shares your personal information when you visit disctrac.com (the "Website").

2. Information We Collect

a) Personal Information:

• Name and contact details

• Shipping and billing addresses

• Payment information (processed securely through our payment processors)

• Email address

• Phone number

• Order history

• Account preferences

b) Technical Information:

• IP address

• Browser type and version

• Device information

• Operating system

• Cookies and usage data

• Log data

• Referral source

3. Legal Basis for Processing (GDPR)

We process your information under the following legal bases:

• Contract fulfillment (processing orders)

• Legal obligation

• Legitimate interests

• Your consent (you may withdraw consent at any time)

4. How We Use Your Information

We use collected information to:

• Process your orders

• Send order confirmations

• Provide customer support

• Send marketing communications (with consent)

• Improve our services

• Prevent fraud

• Comply with legal obligations

• Maintain security

5. Information Sharing and Disclosure

We share information with:

• Payment processors (Stripe, PayPal, WooPayments)

• Shipping providers

• Service providers (hosting, analytics)

• Legal authorities when required

We require all third parties to respect data security and handle your data in accordance with applicable laws.

6. Data Retention

We retain your information for:

• Active accounts: Duration of account existence

• Closed accounts: 2 years (or as required by law)

• Order information: 7 years (for tax purposes)

• Marketing preferences: Until consent is withdrawn

7. Your Rights (GDPR & CCPA)

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of data

• Restrict processing of data

• Data portability (transfer your data)

• Object to processing

• Opt-out of marketing

• Withdraw consent

• Lodge a complaint with supervisory authorities

California residents (CCPA) have additional rights:

• Know what personal information is collected

• Know if personal information is sold or disclosed

• Say no to the sale of personal information

• Access your personal information

• Receive equal service and pricing, even if opting out

8. Data Security

We implement appropriate security measures, including:

• SSL/TLS encryption

• Secure data storage

• Access controls

• Regular security assessments

• Employee training on data protection

9. Data Breach Procedures

In case of a data breach, we will:

• Notify affected users within 72 hours

• Inform relevant authorities

• Provide guidance on protective measures

• Investigate and implement preventive measures

10. International Data Transfers

Your data may be transferred to:

• EU/EEA countries

• Countries with adequate data protection

• Service providers with appropriate safeguards

11. Children's Privacy

• We do not knowingly collect data from children under 13 years old

• Parents can request data deletion

• We obtain parental consent when required

12. Third-Party Links

• Our Website contains external links

• We are not responsible for third-party privacy practices

• Please review third-party privacy policies separately

13. Cookie Policy

See our separate Cookie Policy for details on:

• Types of cookies used

• How to manage cookies

• Third-party cookies

14. Changes to Privacy Policy

• We may update this policy

• We will notify you of significant changes

• Continued use of the site = Acceptance of changes

15. Contact Information

For privacy concerns, contact us at:

• Email: support@disctracapp.com

• Phone: 469-214-2290

Data Protection Officer (DPO)

Mike Finnegan

16. Dispute Resolution

• Contact us first with concerns

• Mediation if needed

• Binding arbitration as a last resort

17. Jurisdiction

This policy is governed by Texas state law and applicable federal laws.